Returns & Refund Timeline
Exactly what happens after you request a return, and how long each stage takes. Most refunds complete within about two weeks of the item getting back to the vendor.
How long you have to start a return
Faulty or damaged item
Arrived broken, defective, or not as described. Refunded in full, including the original shipping fee.
Changed your mind
The item is fine but you no longer want it. Refunded in full, less the return shipping cost.
Windows are counted from the delivery date. Personal hygiene items, perishables, and custom-made products can only be returned if they arrive faulty or damaged.
What happens next
- 1
You request the return
Day 0Open your dashboard, select the order, and choose 'Return Product'. Pick your reason and upload photos if the item is damaged — photos speed up approval considerably.
- 2
We review the request
Within 24–48 hoursOur team checks the request against the return window and policy. You'll get an email either approving the return or explaining why it wasn't eligible.
- 3
The item goes back to the vendor
2–5 business daysSchedule a pickup or drop the parcel at a partner pickup station. Keep the item in its original packaging with all tags and accessories, and hold on to your tracking ID.
- 4
Inspection on arrival
1–3 business daysThe vendor confirms the returned item matches the request and is in the expected condition. Any disagreement at this stage is escalated to HANDI support to mediate.
- 5
Refund is released
3–10 business daysApproved refunds land in your HANDI wallet straight away. Withdrawing to a bank account settles within a few working days; card reversals can take up to 10 working days depending on your bank.
Return taking longer than expected?
If your refund hasn't arrived after the vendor received the item, open a dispute from your order history or contact support and we'll chase it for you.